No cancellation fee
Cancel or reschedule at least 48 hours before your appointment and no cancellation fee applies.
Quantum Detail Cancellation & Rescheduling Policy
Plans change.
Just give us notice.
48 hours.
When you book with Quantum Detail, studio time and staff are allocated to your vehicle. If you need to cancel or move the appointment, contact us as early as you can.
0%48 hours or more
50%Inside 48 hours
100%No show or inside 12 hours
Notice48 hours minimum
Late cancellation50% of booked service
No show100% of booked service
Need to move it?Call us early
01
The short version
Give us notice and there is no fee.
We understand that plans change. If you contact us at least 48 hours before the appointment, you can cancel or reschedule without a cancellation fee.
Inside that window, the booking becomes much harder to refill. The fee structure below reflects the amount of studio time we have kept available for the appointment.
Cancellation fees
Simple rules. No surprises.
Late cancellation fee
Cancellations or reschedules made inside 48 hours of the appointment are charged at 50% of the booked service amount.
Full service fee
No shows and cancellations made inside 12 hours of the appointment are charged at 100% of the booked service amount.
Why the policy exists
A booking holds real studio capacity.
Many of our services reserve a large part of the day, and some reserve a full bay for more than one day. Late changes can leave that time empty with very little chance of filling it.
Studio time is reserved
Your booking removes that time from our calendar so the vehicle can be completed properly.
Staff are allocated
The day is planned around the work booked, including preparation, correction, coating, PPF or detailing where applicable.
Some jobs require materials
Certain PPF, tint and specialist jobs may require film or other materials to be allocated or ordered before the vehicle arrives.
Late gaps are difficult to refill
When a booking moves at short notice, there is often not enough time to bring another vehicle forward into that position.
The aim is not to catch anyone out.
The policy gives us a clear way to manage late changes while keeping the booking system fair for clients and workable for the studio.
Full policy
What applies to your booking.
01
48 hours notice
A minimum of 48 hours notice is required for cancellations or changes to your appointment. If enough notice is provided, no cancellation fee applies.
02
Inside 48 hours
Cancellations or reschedules made inside 48 hours of the appointment are charged at 50% of the booked service amount.
03
No show or inside 12 hours
No shows and cancellations made inside 12 hours of the appointment are charged at 100% of the booked service amount.
04
Deposits
Some services require a deposit to secure the booking. If the required notice is not provided, the deposit is non refundable. Where adequate notice is provided, the deposit can be credited toward the rescheduled appointment.
05
Late arrivals
Arriving late can reduce the time available for the booked service and may affect what can be completed. If you are running late, contact us as soon as possible.
Need to move the booking?
Contact us as early as you can.
If something comes up, give us a call or reply to your booking confirmation. The more notice we have, the easier it is to move the appointment without affecting the rest of the schedule.
Quantum Detail0458 165 810
Unit 1, 38 to 40 Claude Boyd Parade, Corbould Park QLD 4551.
Cancellation and Rescheduling Policy
Need to change it? Tell us early.
Give us 48 hours notice where possible and we will work with you to move the booking.