●  Quantum Detail — Studio Policy

Cancellation &
Rescheduling Policy

We value your time and ours. This policy exists to ensure fairness for every client and to allow us to maintain the highest standard of service across all bookings.

📞 Call 0458 165 810
48 Hours Notice·Required for all cancellations and reschedules Less than 48 Hours·50% service charge applies No-Show·100% service charge applies Custom Materials·Products ordered specifically for your vehicle Exclusive Position·Your slot is held for you — other clients are refused 48 Hours Notice·Required for all cancellations and reschedules Less than 48 Hours·50% service charge applies No-Show·100% service charge applies Custom Materials·Products ordered specifically for your vehicle Exclusive Position·Your slot is held for you — other clients are refused
48hrsNotice Required
50%Late Cancellation Fee
100%No-Show Fee
Fee Structure

Cancellation Fees at a Glance

The following fees apply based on the notice provided prior to your appointment time. These fees are provided in full with every booking confirmation.

0%
48+ Hours Notice
Cancellations or reschedules made at least 48 hours before your appointment incur no fee. We appreciate the advance notice.
50%
Less than 48 Hours
Cancellations or reschedules made within 48 hours of the booking time will incur a fee of 50% of the booked service amount.
100%
No-Show or Within 12 Hours
No-shows or cancellations within 12 hours of the appointment time will incur a fee of 100% of the booked service amount.
Why This Policy Exists

What Your Booking Actually Represents

A booking at Quantum Detail is not a casual reservation. From the moment your appointment is confirmed, real resources are committed specifically for your vehicle. Here is what that looks like in practice.

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A Full Day Held for You
Ceramic coating, PPF and correction services are full-day jobs. Your booking holds an entire day of studio time and a dedicated technician exclusively for your vehicle.
🧴
Custom Ordered Materials
Coatings and products are ordered specifically for your appointment. Gtechniq Crystal Serum, AG Formula 1051, LLumar PPF film — these are not generic stock items pulled from a shelf. They are sourced and prepared for your vehicle prior to your arrival. That cost exists regardless of whether you attend.
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Other Clients Refused
When your position is confirmed, other clients who enquire about the same date are told the slot is unavailable. A late cancellation or no-show means those clients went elsewhere — that demand cannot be recovered.
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Studio Preparation
The bay is prepared, the equipment is set up, and the workflow is planned around your specific vehicle and service. All of that preparation happens before you arrive.

A no-show is not a missed appointment — it is a full day of lost studio time, refused clients, committed materials and preparation work. The 100% no-show fee reflects the genuine commercial reality of what a no-show costs, not a punitive charge.

Full Policy

Everything You Need to Know

This policy is provided in full with every booking confirmation email sent at the time of booking.

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    48-Hour Notice RequiredA minimum of 48 hours notice is required for all cancellations or changes to your booking. Appointments cancelled or rescheduled within 48 hours of the booking time will incur a cancellation fee.
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    Less than 48 Hours — 50% FeeCancellations or reschedules made within 48 hours of your appointment incur a fee of 50% of the booked service amount.
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    No-Show or Within 12 Hours — 100% FeeNo-shows or cancellations within 12 hours of the appointment time will incur a fee of 100% of the booked service amount.
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    DepositsSome services require a deposit to secure your booking. Deposits are non-refundable if the required notice is not given. Where adequate notice is provided, deposits are credited toward your rescheduled appointment.
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    Late ArrivalsArriving late may reduce the available service time or result in the appointment being forfeited at our discretion. Full service fees still apply regardless of arrival time. If you are running late, please contact us as early as possible.
Need to Change Your Booking?

Get In Touch As Early as Possible

Life happens. If you need to reschedule, we are always happy to find a new time that works — we just need adequate notice to do so. The earlier you contact us, the better the outcome for everyone.

Need to reschedule your appointment?

Call us directly on 0458 165 810 or reply to your booking confirmation email. Give us as much notice as possible.

📞 0458 165 810
Gtechniq Accredited ● Official LLumar PPF Partner ● Sunshine Coast Specialists

Questions About Your Booking?

We are always happy to help. Get in touch with us directly and we will sort it out.

Call 0458 165 810
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Jarvis — Quantum Detail
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Corbould Park · Mon–Fri 8am–5pm · quantumdetail.com.au